Updated 25/04/2022 

Updated Covid-19 Information - Due to the Covid-19 Assessment Centres closing, from Monday 4th April, please do not hesitate to contact the surgery if:  

  • Your symptoms worsen during self-isolation, especially if you’re in a high or extremely high-risk group
  • Breathlessness develops or worsens, particularly if you’re in a high or extremely high-risk group
  • You have symptoms that you can no longer manage at home

If the surgery is closed, please phone 111

If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms 

Who to turn to?

Signposting – What to Expect

Ashfield Medical Practice

Booking an appointment – An explanation of signposting.

Your NHS now offers lots of community services and self-care options that you can access without needing to see your GP first.

When you request an appointment at the surgery, a receptionist will ask you the reason why you are calling.  If you tell us the reason for your call, the receptionist might be able to give you information about services or self-care options that you could access for your symptoms – for example the minor ailments service at your local pharmacy.

You do not have to say what your symptoms are if you don’t want to, but if you do it might get you the help and information that you need more easily and quickly.

 * Receptionists are NOT trying to be doctors or make medical assessments and they are duty bound to respect your confidentiality, in exactly the same way the GPs are.*  

When you telephone the surgery to book an appointment, the receptionist will ask you the following question:

Can I ask the reason for your appointment today?

This is because the receptionist has a number of different options and types of appointments available, and can direct you to the most appropriate option for your specific problem. The best option might be to go to the pharmacy, opticians, dentist, or if you do need an appointment it might be the Practice Nurse is the best trained person to help, or perhaps another member of our clinical team.

This way, when you really do need to see a GP, there will be a free appointment for you and the GP will have more time to spend with you. The following table may help you understand the choices available.


Screen Shot 2019-09-27 at 14.41.35.png

We very much hope that this system will make the best use of the services available both at the Practice and in the wider community.

For further information, please see the NHS inform website –

NHS ScotlandThis site is brought to you by My Surgery Website