We are moving to a new clinical records system
As part of the wider NHS Scotland GP IT programme, Ashfield Medical Practice will be moving from EMIS PCS to a new clinical records system called Vision in November 2026.
Our changeover will take place from Wednesday 11th November to Friday 27th November 2026, with our first day using the new system (our go-live date) on Tuesday 17th November 2026.
During this period, some of our services will be temporarily reduced. Please read the information below carefully so you can plan ahead.
Appointments and medical care
Our appointment services will be affected as follows:
- Until 5:00pm on Wednesday 11th November: Normal services will continue.
- Thursday 12th November to Monday 16th November: We will deal with urgent medical issues only, as our usual clinical IT system will be unavailable.
- Tuesday 17th November to Friday 27th November: Urgent appointments and medical issues only while our staff become familiar with the new system.
- From 8:30am on Monday 30th November: Normal services should resume.
Please contact the practice during this period only if you have an urgent medical concern. We will continue to provide urgent care throughout the changeover and will direct patients to other appropriate services where necessary.
If you have a routine or non-urgent medical concern, please contact us when normal services resume.
Prescriptions: Please order early
Our prescription processing service will be temporarily interrupted during the changeover.
If you need a repeat prescription, please ensure your request is submitted by 6:00 pm on Thursday 5th November 2026. This gives us at least 3 working days to fully process the prescription before our clinical IT system becomes unavailable.
Requests submitted after this deadline will not be processed until Wednesday 18th November 2026.
Please check your medication supplies now and order in good time to avoid running out during this period. Do not wait until your medication is nearly finished to submit your request.
Paperwork, medical forms and registrations
During the changeover, there will be delays in processing private paperwork, reports and medical forms.
We will also be unable to process new patient registrations from Wednesday 11th November to Friday 27th November 2026.
If you require paperwork or wish to register with the practice, please plan ahead where possible.
What will stay the same?
We want to reassure all our patients that:
- You will remain registered with Ashfield Medical Practice.
- Your medical records will be transferred safely and securely to the new system.
- Urgent care will continue throughout the changeover.
- We will signpost patients to other appropriate services when necessary.
Thank you for your patience
Moving to a new clinical records system is a significant change for the practice. Although we will do everything possible to minimise disruption, there may be some initial difficulties while our team becomes familiar with the new system.
We apologise for any inconvenience this may cause and thank you for your patience, understanding and support as we make this important change.
Ashfield Medical Practice